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Refund Policy
Last updated on 16-01-2024 14:28:32

 

ISA INSTRUMENTATION & PUBLICATION PVT LTD believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• ISA INSTRUMENTATION & PUBLICATION PVT LTD does not accept Refund requests for items like books, Magazine etc. However, refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his end. This should be reported within Three days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service on the same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the ISA INSTRUMENTATION & PUBLICATION PVT LTD, it’ll take 6-8 Days days for the refund to be processed to the end customer.

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Shipping & Delivery Policy

Last updated on 16-01-2024 14:43:35

  • For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.

  • For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.

  • Orders are shipped within 3-5 Days days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms.

  • ISA INSTRUMENTATION & PUBLICATION PVT LTD is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

  • Delivery of all orders will be to the address provided by the buyer.

  • Delivery of our services will be confirmed on your mail ID as specified during registration.

  • For any issues in utilizing our services, you may contact our helpdesk on 7620262683 or info@sujok.com.

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