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Our organization is in need of a talented marketing & support executive who will help us expand our footprint in the market and drive more value through Reliable marketing Strategies. The ideal candidate should have a proven track record of sales & support that increase engagement and drive leads. 

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Responsibilities

• Call people/teachers using a given phone directory/database to motivate them to conduct more / regular courses

• Answer incoming calls from prospective teachers / Students

• ​​Reach out to leads in our admissions funnel to answer questions, excite them about the program, and expedite their application.

• Clearly communicate the value of SUJOK GLOBAL to leads and evaluate if they are a good fit.

• Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services.

• Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.

• Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale.

• Educate students on the Sujok Global’s Courses, services and experience leveraging career opportunities and support materials as needed.

• Establishes rapport and promotes relationships by providing a uniquely positive experience for each customer through personalizing sales interaction.

• Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.

• Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.

• Demonstrates proficient use of soft skills, including active listening, problem-solving and responding appropriately.

• Maintains expected performance levels in a dynamic and highly competitive environment.

• Articulates the Company's competitive advantage while advocating for our courses, products, services and packages.

• Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience.

• Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture the required information to complete a sale.

• Acts as a team player committed to growth and development.

• Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

• Consistently follows critical sales processes to ensure a great customer experience.

• Must be able to wear a telephone headset and manipulate objects such as pen, keyboard and mouse.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Use scripts to provide information about product’s features, prices, promotional schemes, discounts etc. and present their benefits

  • Sujok Global online portal

    • For Teachers

    • For Students

    • Marketing & Telesupport

  • Membership of Association(B2C)

  • Nutritional Products (B2B)

  • Books & Instruments (B2BC)

• Ask pertinent questions to understand the Teachers & Students requirements

• Help teachers to create & promote their courses

• Promote Sujok Global Platform and its courses on Social Media.

• Record the customer’s personal information accurately in a computer system

• Deal with complaints or doubts to safeguard the company’s reputation

• Keep records of calls and sales and record useful information

• Train other telemarketers when required

• Communicate any problems, concerns or questions to supervisory staff

• Refer customer complaints to supervisor for quality control

• Maintain computer, telephone and other equipment provided to them

• Set appointments with prospective Teachers/students with upper hierarchy if needed

• Prepare exclusive reports of the work performed.

• Other duties and responsibilities as assigned.

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Requirements

 

• Proven experience as a telemarketer or similar sales/customer service role

• Proven track record of successfully meeting sales quotas preferably over the phone

• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

• Excellent communication and presentation skills

• Proficient in English, Hindi (Other languages +)

• Skilled in negotiation and dealing with complaints

• Persistent and results-oriented

• Patient and able to handle customer rejection

• Minimum Qualifications : Commerce Graduate with marketing specialisation will be preferred