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Hiring - Marketing & Support Executive

Our organization is in need of a talented marketing & support executive who will help us expand our footprint in the market and drive more value through Reliable marketing Strategies. The ideal candidate should have a proven track record of sales & support that increase engagement and drive leads. 

Responsibilities

  • Call people/teachers using a given phone directory/database to motivate them to conduct more / regular courses

  • Answer incoming calls from prospective teachers / Students

  • ​​Reach out to leads in our admissions funnel to answer questions, excite them about the program, and expedite their application.

  • Clearly communicate the value of SUJOK GLOBAL to leads and evaluate if they are a good fit.

  • Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services.

  • Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.

  • Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale.

  • Educate students on the Sujok Global’s Courses, services and experience leveraging career opportunities and support materials as needed.

  • Establishes rapport and promotes relationships by providing a uniquely positive experience for each customer through personalizing sales interaction.

  • Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.

  • Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.

  • Demonstrates proficient use of soft skills, including active listening, problem-solving and responding appropriately.

  • Maintains expected performance levels in a dynamic and highly competitive environment.

  • Articulates the Company's competitive advantage while advocating for our courses, products, services and packages.

  • Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience.

  • Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture the required information to complete a sale.

  • Acts as a team player committed to growth and development.

  • Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

  • Consistently follows critical sales processes to ensure a great customer experience.

  • Must be able to wear a telephone headset and manipulate objects such as pen, keyboard and mouse.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  • Use scripts to provide information about product’s features, prices, promotional schemes, discounts etc. and present their benefits

    • Sujok Global online portal

      • For Teachers

      • For Students

      • Marketing & Telesupport

    • Membership of Association(B2C)

    • Nutritional Products (B2B)

    • Books & Instruments (B2BC)

  • Ask pertinent questions to understand the Teachers & Students requirements

  • Help teachers to create & promote their courses

  • Promote Sujok Global Platform and its courses on Social Media.

  • Record the customer’s personal information accurately in a computer system

  • Deal with complaints or doubts to safeguard the company’s reputation

  • Keep records of calls and sales and record useful information

  • Train other telemarketers when required

  • Communicate any problems, concerns or questions to supervisory staff

  • Refer customer complaints to supervisor for quality control

  • Maintain computer, telephone and other equipment provided to them

  • Set appointments with prospective Teachers/students with upper hierarchy if needed

  • Prepare exclusive reports of the work performed.

  • Other duties and responsibilities as assigned.

Requirements

 

  • Proven experience as a telemarketer or similar sales/customer service role

  • Proven track record of successfully meeting sales quotas preferably over the phone

  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

  • Excellent communication and presentation skills

  • Proficient in English, Hindi (Other languages +)

  • Skilled in negotiation and dealing with complaints

  • Persistent and results-oriented

  • Patient and able to handle customer rejection

  • Minimum Qualifications : Commerce Graduate with marketing specialisation will be preferred

Let’s Work Together

Apply using the following form. Our team will reach back to the right candidate!!

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